This policy explains payments, cancellations and refunds for Devine Soccer Academy (ABN 36 224 056 365).
1. Free trial
The first Training Squad session is free, so there is nothing to refund. The private coaching trial session is paid and isn’t refunded.
2. Training Squads
Squad places are paid for the full term after the free trial. If you join part-way through, you pay for the weeks left.
Term payments aren’t refunded once the term starts. Missed sessions aren’t refunded, credited or made up, whatever the notice or reason (for example illness, injury or holidays).
Private coaching starts with one trial session, paid when you book. After that it’s the 12-Week Private Program, paid in 4-week blocks. Each block is paid in full before it starts, and your dates are set when you pay.
No refunds or rescheduling. Trial sessions and blocks aren’t refunded once paid, and missed sessions aren’t refunded, credited or moved, whatever the notice or reason.
4. If we cancel
If we have to cancel a session (for example, because of weather), squads get a make-up session or a credit, and private sessions are added to the end of your block.
5. Payments and processing
Payments are made by card through Stripe. Any approved refund goes back to your original payment method and can take a few days depending on your bank.
6. Exceptions
Genuine emergencies are considered case by case, at the discretion of Devine Soccer Academy. Nothing in this policy limits your rights under the Australian Consumer Law.
7. Contact
Before starting any payment dispute, please contact us first at devinesoccerschool@gmail.com so we can help.